Our Privacy Policy

Kyobi Digital LTD (“KYOBI DIGITAL”)

Protecting Your Privacy

KYOBI DIGITAL is committed to providing you with the highest levels of customer service. This includes protecting your privacy. KYOBI DIGITAL is bound by the Commonwealth Privacy Act 1988, which sets out a number of principles concerning the protection of your personal information.

Set out below is information that KYOBI DIGITAL is required to communicate to its customers. KYOBI DIGITAL recommends that you keep this information for future reference.

Your Personal Information

Personal information held by KYOBI DIGITAL may include your name, current and previous addresses, telephone/mobile phone number, email address, bank account or credit card details, occupation, driver’s licence number and your KYOBI DIGITAL PIN, username or password. KYOBI DIGITAL also holds details of your KYOBI DIGITAL services (including their status).If you choose not to provide certain personal information, KYOBI DIGITAL may not be able to provide you with the services you require, or the level of service on which KYOBI DIGITAL prides itself.

Occasionally, you may need to provide personal information about other individuals to KYOBI DIGITAL (e.g. about your authorized representatives). If so, KYOBI DIGITAL relies on you to inform those individuals that you are providing their personal information to KYOBI DIGITAL and to advise them that KYOBI DIGITAL can be contacted for further information (see ‘How to contact us’ above).

How We Collect Information 

KYOBI DIGITAL collects personal information in a number of ways, including:

  • directly from you, when you provide information by phone or in application forms, or when you submit your personal details through KYOBI DIGITAL’s  websites (e.g. during www.kyobidigital.com or any of it’s sub domains registration or trial services);
  • from third parties such as KYOBI DIGITAL’s  related companies, credit reporting agencies or your representatives;
  • from publicly available sources of information;
  • in response to a survey, contest or sweepstakes;
  • from the organisations identified below under ‘When KYOBI DIGITAL discloses your personal information’;
  • from KYOBI DIGITAL’s own records of how you use your KYOBI DIGITAL services; or when legally required to do so.

How We Use Personal Information 

Your personal information may be used to:

  • verify your identity;
  • assist you to subscribe to KYOBI DIGITAL’s current services;
  • offer you and provide additional KYOBI DIGITAL or related services;
  • administer and manage those services, including charging, billing and collecting debts;
  • inform you of ways the services provided to you could be improved;
  • conduct appropriate checks for credit-worthiness and for fraud;
  • research and develop KYOBI DIGITAL’s services;
  • gain an understanding of your information and communication needs in order for KYOBI DIGITAL to provide you with a better service; and
  • maintain and develop KYOBI DIGITAL’s business systems and infrastructure, including testing and upgrading of these systems.

Also, your personal information is collected so that KYOBI DIGITAL can promote and market its services to you (including by way of direct mail, telemarketing, SMS and MMS messages). KYOBI DIGITAL does this to keep you informed of its products, services and special offers. If you do not wish KYOBI DIGITAL to promote and market its products, services and special offers to you, please call +254 736 226 065.

In relation to marketing and promotional material sent via email, KYOBI DIGITAL will send such material to you unless you indicate you wish to opt-out by selecting this option in the email.

We Do We Disclose Your Personal Information 

In order to deliver the services you require, KYOBI DIGITAL may disclose your personal information to organisations outside of KYOBI DIGITAL . Your personal information is disclosed to these organisations only in relation to KYOBI DIGITAL providing its services to you. These organisations may carry out KYOBI DIGITAL ’s:

  • customer enquiries;
  • mailing operations;
  • billing and debt-recovery functions;
  • information technology services;
  • installation, maintenance and repair services;
  • marketing and telemarketing services;
  • market research; and
  • web site usage analysis.

KYOBI DIGITAL takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

In addition, KYOBI DIGITAL may disclose your personal information to:

  • your authorised representatives or your legal advisers (e.g. when requested by you to do so);
  • credit-reporting and fraud-checking agencies;
  • credit providers (for credit related purposes such as credit-worthiness, credit rating, credit provision and financing);
  • KYOBI DIGITAL ’s related companies;
  • KYOBI DIGITAL ’s professional advisers, including its accountants, auditors and lawyers;
  • other information technology service providers (for example, if you obtain services from other providers, KYOBI DIGITAL may need to disclose your personal information for billing purposes); and
  • government and regulatory authorities and other organisations, as required or authorized by law.

Kyobi Digital’s Website 

KYOBI DIGITAL provides products and services via its various web sites. When you visit KYOBI DIGITAL ’s sites, its web servers record anonymous information such as the time, date and URL of the request. This information assists KYOBI DIGITAL to improve the structure of its web sites and monitor their performance.

KYOBI DIGITAL may use ‘cookies’ on various web sites. Cookies are an industry standard and most major web sites use them. A cookie is a small text file that our web sites may place on your computer. Usually, cookies are used as a means for KYOBI DIGITAL’s web sites to remember your preferences. As such, cookies are designed to improve your experience of KYOBI DIGITAL’s web sites.

In some cases, cookies may collect and store personal information about you. KYOBI DIGITAL extends the same privacy protection to your personal information whether gathered via cookies or from other sources. You can adjust your Internet browser to disable cookies or to warn you when cookies are being used. However, if you disable cookies, you may not be able to access certain areas of our web sites or take advantage of the improved web site experience that cookies offer.

KYOBI DIGITAL also collects Internet Protocol (IP) addresses. IP addresses are assigned to computers on the internet to uniquely identify them within the global network. KYOBI DIGITAL collects and manages IP addresses as part of the service of providing internet session management and for security purposes.

Help Us Ensure We Hold Accurate Information

KYOBI DIGITAL takes all reasonable precautions to ensure that the personal information it collects, uses and discloses is accurate, complete and up-to-date. However, the accuracy of that information depends to a large extent on the information you provide. That’s why KYOBI DIGITAL recommends that you:

  • let KYOBI DIGITAL know if there are any errors in your personal information; and
  • keep KYOBI DIGITAL up-to-date with changes to your personal information such as your name or address.

If you are a subscriber to one of KYOBI DIGITAL’s online products or services, you may change your personal details by contacting KYOBI DIGITAL on +736 226 065.

Social Media Platforms 

You have a right to access your personal information, subject to some exceptions allowed by law. If you would like to do so, you will need to put your request in writing for security reasons, and either send it by mail to Kyobi Digital LTD, Sultan Business Park, Ngong View Estate – Karen – Nairobi, Kenya.  or by phone call to +736 226 065 or by email to client@kyobidigital.com

KYOBI DIGITAL reserves the right to charge a fee for searching for and providing access to your information.

Social Media Platforms 

If you have any questions in relation to privacy, please contact KYOBI DIGITAL on +254 736 226 065 between 9.00am and 3.00pm, Monday to Friday. Alternatively, you can write to our General Manager, KYOBI DIGITAL LTD by email to client@kyobidigital.com.

You may obtain further information on privacy matters by visiting KYOBI DIGITAL’s web site at www.kyobidigital.com.au

KYOBI DIGITAL Privacy Statement January 2020.


Social Media Platforms 

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively. Users are advised to use social media platforms wisely and communicate / engage with them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email. This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

Shorten Links In Social Media 

This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls [web addresses] (this is an example: https://bit.ly/kyobidigital).  Users are advised to take caution and good judgement before clicking any shortened URLs published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine URLs are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.

Resources & Further Information